Privacy Policy - CueBuddy

1. Introduction

This Privacy Policy explains how we collect, use, store, share, protect, and delete information related to your use of CueBuddy.

This policy takes into account both common compliance requirements for mobile applications in mainland China and international best practices, including:

General requirements in mainland China regarding personal information protection, mobile internet application information services, and security testing
Apple App Store requirements for privacy policy URL, in-app accessible privacy notice, and App Privacy disclosures
Common international compliance principles, including data minimization, purpose limitation, transparent notice, accessibility, deletability, and revocability.

If there is a conflict between this policy and applicable laws, App Store policies, or mandatory local regulations, the mandatory provisions shall prevail.

2. Operator and Contact Information

Public contact information for this service:

Operator: CueBuddy Team
Contact Address: No. 193 Jianshe Avenue, Jianghan District, Wuhan, Hubei Province
Contact Email: support@cuebuddy.cn
Website: cuebuddy.cn

3. What Information We Collect

We adhere to the principle of collecting as little as possible, defaulting to local processing, and collecting only what is necessary for functionality.

3.1 Data Processing Inventory

Data Category	Source	Processing Purpose	Default Storage	Sharing
Script text, imported documents, images, videos	You actively input or import	Teleprompting, layout, preview, save, export	Local device storage by default; synced to your iCloud/cloud if you enable cloud sync	Not sold, not used for ad tracking
Voice input / recognition results	Microphone and system speech recognition	Voice following, scroll control, pace determination	Processed during session only by default; audio content is not stored long-term by default	Only uses Apple system capabilities or services you actively enable
Settings and preferences	Configured by you in the app	Save font size, color, spacing, scroll rules, mode preferences	Stored locally; the overall layout for each script is not synchronized across devices through iCloud	Not sold
Device info, usage logs, crash logs, diagnostics	App operation and system feedback	Stability analysis, troubleshooting, performance optimization	Basic Mac diagnostics are stored locally for a short period by default and can be disabled, exported, or cleared; system crash reports are handled under Apple's rules	Local Mac diagnostics are not uploaded automatically and are shared only when you provide a diagnostic package or within the scope of necessary delegated processing
Purchase status, receipts, entitlement identifiers	Apple App Store / StoreKit	Restore purchases, entitlement verification, subscription validation	Minimum necessary retained per compliance and accounting needs	Primarily handled through Apple system
Feedback content, customer support messages	You actively send	Issue resolution, product support, follow-up	Retained until issue resolution and reasonable period thereafter	Only accessible to support and necessary technical staff
App's initial network authorization request	An HTTPS `HEAD` request with no body is sent automatically after the app's home screen appears	Trigger the iOS mobile-data access prompt so you can choose the network access scope in system settings	The app does not retain a response body or write cookies or URL-cache data	The website server may receive basic network logs; they contain no script, speech, or media content
Website access logs, basic analytics data	When you visit the website or online trial page	Traffic statistics, SEO, content optimization, troubleshooting	Short-term retention with de-identification where possible	Only for site maintenance purposes

3.2 Information You Actively Provide

When using the teleprompter, online trial page, or related forms, you may input the following:

Voice-over scripts, course scripts, speech scripts, livestream scripts, Vlog scripts, and other text content
Nicknames, feedback, contact information, or problem descriptions you provide
Images, videos, documents, or other files you actively upload or import.

By default, this content is used to provide you with teleprompting, layout, preview, save, export, or related functionality.

3.3 Device and Usage Information

To ensure service availability, we may collect or receive the following information:

Device model, system version, language, timezone, app version number
Operation logs, crash logs, performance diagnostic information
Feature usage records, such as whether you enable voice following, mirror mode, full-screen mode, font settings, etc
Basic network access records when visiting the website or online trial page, such as page visits, referring pages, timestamps
A request with no body sent to cuebuddy.cn from the app's home screen to trigger the system mobile-data prompt; the server may record the IP address, request time, URL, and User-Agent, but the request contains no script, speech, image, or video content.

3.4 Voice-Related Information

When you use voice following or related voice teleprompting features, the app may request microphone permission and invoke system speech recognition capabilities.

We will clearly inform you of the permission's purpose and enable it only after your consent. Voice input is primarily used for teleprompter following, pace control, and highlight positioning.

3.5 Payment and Subscription Information

If you purchase subscriptions or one-time purchases through the App Store, the payment process is handled by Apple. We generally do not have access to your bank card number, complete billing information, or payment password.

We may receive result information related to purchase status, such as whether a subscription is active, current plan type, and receipt verification status, for the purpose of identifying your usage entitlements.

3.6 Analytics and Improvement Information

If product analytics, crash analytics, or anonymous statistics are enabled, we may process anonymized or de-identified data for:

Determining whether features are functioning properly
Discovering crashes and performance issues
Identifying commonly used pages and key conversion paths
Improving website content and teleprompter experience.

We do not sell your script text, voice input, purchase status, or diagnostic information to any third party, nor use it for ad targeting or cross-app tracking unrelated to product functionality.

CueBuddy Mac can save local diagnostic events under Settings > Diagnostics & Support to help identify pre-crash state, stalls, hangs, and feature failures. Basic diagnostics remain on the current Mac by default and are not uploaded automatically; you can disable, export, or clear them. Detailed diagnostics turn off automatically after 24 hours. Local diagnostics do not record script text, speech-recognition text, audio, video, complete file paths, device names, network addresses, Apple Account information, purchase receipts, or transaction identifiers.

4. How We Use This Information

We use information only within the following purposes:

Providing teleprompter, online trial, mirror mode, full-screen teleprompting, voice following, and other features
Saving your display settings, subtitle styles, font size, color, spacing, and scroll configuration
Processing purchases, subscriptions, restore purchases, and entitlement verification
Improving stability, performance, usability, and content presentation
Conducting security protection, abuse detection, and troubleshooting
Responding to your customer support, feedback, or rights requests
Complying with applicable laws and regulations, App Store rules, or regulatory authority requirements.

5. Permission Descriptions

We may request your separate authorization before using the following permissions:

Microphone: Used for voice following, voice teleprompting, reading recognition, or related audio input
Camera: Used for features related to recording, preview, or associated recording workflows (when enabled by you)
Photos/Files: Used for importing or exporting documents, media, or screenshots
Local Network: Used for local-network device discovery, pairing, and remote control when you enable those features
Network: Used to trigger the system mobile-data prompt at first launch and for the online trial, purchase verification, cloud sync, or website access.

You can revoke permissions in system settings at any time, but after revocation, related features may not function properly.

6. Information Sharing, Delegated Processing, and Third Parties

We do not sell your personal information.

We may share or delegate processing of information only in the following scenarios:

Apple: For App Store distribution, purchases, subscriptions, and system capability invocation
Cloud Service Providers: If you actively enable cloud sync, backup, or online storage
Analytics/Crash Analytics Services: For anonymous statistics and stability improvement
Legal Requirements: As required by government authorities, judicial bodies, or mandatory legal requirements.

If new third-party SDKs or services are added in the future, we will update this policy and, where possible, provide advance notice of their purpose, scope, and privacy impact.

7. Default Local Processing and Storage

We prioritize local processing mode.

This typically means:

Your script content is saved locally on your device by default
Font, color, spacing, scroll speed, and other settings are saved locally
The online trial page may use browser local storage to save temporary content
The home screen sends one lightweight request with no body to cuebuddy.cn to trigger the system mobile-data prompt; apart from that request, data enters network transmission or server processing workflows only when you explicitly enable cloud sync, sharing, export, or related online capabilities.

8. Data Retention Period

We retain information only for the period necessary to provide the service.

General principles are as follows:

Local settings and scripts: Retained until you delete, clear cache, uninstall the app, or proactively reset
Logs and diagnostic information: Retained only for the reasonable period needed for troubleshooting, performance analysis, and security audits, after which they are deleted or anonymized
Purchase status and subscription credentials: Retained for the period required by compliance and accounting needs
Cloud sync data: Saved or deleted based on your account status, service settings, and your proactive actions
Feedback and customer support records: Retained until issue resolution and for a necessary subsequent support period.

If retention periods differ across features, we will endeavor to specify them separately.

9. Your Rights and Deletion Requests

To the extent permitted by applicable law, you may:

Access information we hold about you
Correct inaccurate information
Delete your local data or cloud data
Withdraw authorization and consent
Delete your account (if an account system is supported in the future)
Obtain explanations about processing rules.

If you wish to delete data, disable cloud sync, withdraw authorization, or request deletion of feedback records, you can contact us through in-app entry points, website pages, or our contact email.

We will respond to your requests within a reasonable period and complete processing within the scope permitted by laws and regulations.

10. Children's Privacy

This service is intended for users with full civil capacity or those using it under guardian supervision.

If you believe a child has provided personal information without guardian consent, please contact us immediately. We will take deletion, restriction, or other necessary measures in accordance with applicable law.

11. Cross-Border Transfer

If your information needs to be transferred or stored across borders, we will provide necessary notice as required by law and take reasonable protective measures.

Applicable legal and regulatory requirements may differ for users in different regions. We will endeavor to process data in a transparent, minimized, and revocable manner.

12. Security Measures

We take reasonable technical and administrative measures to protect your information, such as:

Least-privilege access control
Encrypted transmission (where applicable)
Log and anomaly monitoring
Supply chain and third-party dependency review
Access auditing and permission management.

However, internet transmission and electronic storage are not absolutely secure, and we cannot guarantee zero risk.

13. Policy Updates

When we update this privacy policy, we will publish the changes through appropriate means on our website or within the app.

If updates involve material changes to your rights and obligations, we will endeavor to provide advance notice and, where applicable, obtain your consent again.

14. Contact Us

If you have questions about this privacy policy, data processing, or rights requests, please contact:

Email: support@cuebuddy.cn
Website: cuebuddy.cn